APPOINTMENT POLICIES:
We accept both appointments and walk-ins. We request that patients who show up as walk-ins to kindly wait till we serve those who have appointments at their same walk-in time first. We do both in-house and telemedicine visits.
+ WALK-INS
Sherif Pediatrics accepts walk in visits, we understand that illnesses happen without appointments.
+ MISSED APPOINTMENTS
If you are unable to keep your appointment, please give us the courtesy of canceling at least 24 hours in advance. This gives us the opportunity to fill the schedule.
+ CALL BACKS
When taking call backs, we advise the parent / patient on the phone that either the nurse or provider will call them back as soon as they can. We take a brief message of what the problem or question is so that the nurse or provider has an idea of what the situation is prior to returning the phone call.
+ AFTER HOURS PHONE COVERAGE
Every night after the office closes, all calls are forwarded to the after-hours answering service. There is always an “on call” person that can be reached if you need to speak to one. If a patient must talk to a doctor during the evening hours, they can leave a message with the emergency line, where at that time, the service will contact the on call doctor so that they can return the phone call to the parent.
+ SCHOOL / CAMP FORM
If the school form is available at the time of the well visit, the form can be completed at that time. If the form is to be completed at some point after the well visit, most forms can be completed within 5-7 business days during busy well season or 2-3 days any other time of year. Please notify us if there is a deadline for the form to be completed, and we will do our best to complete it as quickly as possible.
+ MEDICAL RECORDS REQUEST INCLUDING IMMUNIZATION RECORDS
If a parent is requesting immunization or health records by fax, they must first provide us a written consent to release that information. If you are unable to fax us consent, we will only be able to mail them home or you can pick up a copy in the office. Please be aware that we charge a fee for printing, faxing or mailing medical records.
+ NEW PATIENTS
Our panel is open to new patients. Prior to booking a well visit as a new patient, we will need the child’s records from the child’s previous pediatrician. You will need to complete a record release form and have the records sent to us prior to your visit. If your child has an HMO, the PCP will be verified prior to the visit. One of our providers must be verified as the PCP. When registering new patients, several things are needed, such as name, date of birth, address, phone number, insurance ID number, etcetera. Whether it is a newborn or a child coming to the practice for the first time, there is paper work that needs to be filled out for HIPPA and billing purposes. We encourage you to download the forms from our website and complete them prior to your visit.